Shipping policy

• Vicais we work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 5 business days to ship orders from our warehouse.
• Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
• If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
• If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
• We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
• We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.

$8.99 Paid Flat Rate shipping on orders under $100  free shipping with estimated delivery within 6 business days.

Free Shipping on orders $100 and over with estimated delivery within 7 business days.

Free Shipping for orders over $100 (as well as our paid $8.99 Flat Rate under $100) will ship using the most economical shipping method, which can include but is not limited to services available through DHL, USPS, UPS or FedEx.

Paid Economy shipping with estimated delivery within 5-7 business days. 

Paid 3-4 day shipping with estimated delivery within 3-4 business days.

Paid 2 day shipping with estimated delivery within 2 business days.

Paid 1-2 shipping with estimated delivery within 1-2 business days.

Paid shipping costs are calculated at checkout and are based on the weight of your package.

Delivery dates for ‘$8.99 Flat Rate’, ‘Free’, and ‘economy’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.

If paid shipping is selected and order is placed after 2pm CST, then it is set to ship out next business day. Please contact us if you have any concerns about a package delivery.

What is Local Pickup?

• Local Pickup allows you to order items on our website www.vicais.store.com and pick them up for free at our Northwest Arkansas office. Local Pickup is listed on the shipping section at checkout, and can be picked up the same day if placed by Noon (central time) Monday through Friday. 

physical store at 1001 north olden Ave, Trenton NJ 08638

Local Pickup Hours:

• Monday through Friday 9am - 6pm Central
• Orders placed by Noon Monday through Friday are eligible for same day pick-up.
• Eligible same day pick-up hours (if placed by Noon CST) are: Monday through Friday/ and Saturday/ close Sunday  9pm to 6pm CST

How to place a Local Pickup Order:

• To place an order using Local Pickup on our website:

1. Find an item and select color, size and quantity (if applicable).
   2. Select Local Pickup on the shipping method section at checkout.
   3. Select between our two pickup locations

4. Proceed to checkout and submit order.
5. Wait until you receive a “Ready for Pickup” notification email before you go to the store to pick up your order.
6. Please park in any of the open parking at the front of the building. You will then walk into the lobby and be greeted by our receptionist.

What do I need to bring to pick up my Order Pickup order?

• Please bring one of the following when choosing Local Pick Up at checkout

1. Government-issued photo ID
2. State-issued driver's license
3. State-issued ID card
4. Copy of your Order Confirmation email

• Please wait until you receive your “Ready for Pick Up” email before heading to pickup.

• 30 days return money back guaranteed/ worry free store/24/7 contact @ 732/799/5238